FAQ's Can a server be restored after it is deleted? Yes. We are able to recover files from deleted server for up to 90 days after a server has been deleted.
Billing Where can I find the payments for my server? On each server there is a Billing tab on the horizontal menu. All payments made on the server can be found in here. This page also contains other settings such as auto-renew and resize.
FAQ's Enabling automatic updates on your game server Keeping your server up to date is a requirement for many games - almost every Steam game requires the latest version to run. By enabling automatic updates, you can ensure your server stays up to date with the latest patches and features.
FAQ's How do I repair my server to factory defaults? In this article we learn how to repair your server on ServerFlex. Repairing a server to its factory defaults can be a crucial troubleshooting step to resolve persistent issues on your server.
FAQ's Does my server automatically use SRV records? Your subdomain will automatically use a SRV record if your game supports it, this will also remove the port number from the subdomain on your game panel.
FAQ's What are DNS SRV records? DNS (Domain name system) provides a way to discover servers using a user friendly name, for example google.com. You can think of DNS as a digital phonebook, that allows you to lookup the name of a service and obtain an IP address you can use to communicate with it.
FAQ's Can I get shell access to my server? Yes. We allow users shell access to their servers if the account is more than 30 days old and the server is not a trial.
FAQ's Will my server auto restart if it crashes? Yes - your server will automatically restart if it crashes for any reason. Depending on the reason for the crash this could cause a restart loop - if this happens please contact our team who will be able to help you further.
FAQ's How do I fix process exited with code -1? This exit code means the game was stopped forcibly by our system, this happens for two reasons.
FAQ's Server Backups: Everything you need to know. Your server automatically generates backups every 12 hours - by default this is once at 12AM and once at 12PM (GMT), however this can be changed to two custom times per day. These automatic backups will last for seven days. You can also create custom backups each month.
FAQ's Do you offer partnerships and sponsorships? Absolutely! We're constantly looking for cool projects and channels to sponsor!
FAQ's What uptime do you offer? We offer 100% uptime - not only do we offer it, we guarantee it. If your server ever goes down we will happily refund you double the hourly cost for the duration of the downtime.
FAQ's How do I upgrade my server? Upgrading your game server is easy with ServerFlex and it can be done through the Control Panel in just a few clicks. Start by heading to your server in the Control Panel, and find the button labelled Resize Server on the right.
FAQ's What hardware do you use? We build our servers with some of the best hardware available, always using DDR4 RAM and NVMe SSDs for memory and storage. Unlike other providers we do not assemble our servers with previous generation parts, like DDR3 memory or older SATA SSDs.